Shipping policy

Shipping Policy

Last updated: October 22, 2026

1. Shipping costs
Shipping is free and insured on all orders. You will not pay any extra shipping fee at checkout.

2. Processing time
Orders are processed within 1 to 4 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email when your order is placed and a second email with tracking information when it ships.

3. Delivery time
Once shipped, orders are delivered within 5 to 10 business days, depending on your country and city. These are estimated times and not guaranteed dates.

4. Where we ship from
Your order may be shipped from our partner warehouses, including locations outside the European Union. If you order more than one product, they may arrive in separate packages.

5. Shipping address
Please check that your address is complete and correct before paying. We are not responsible for delays or losses caused by an incorrect or incomplete address. If you notice a mistake, email us as soon as possible and we will try to fix it before the order ships.

6. Tracking
You will receive a tracking number by email when your order ships. Tracking may take a couple of days to show updates.

7. Delays
Delays can happen because of carriers, customs, weather or holidays. If your order has not arrived after 10 business days, contact us at thesipsafeclub@gmail.com and we will look into it.

8. Lost or damaged packages
Shipments are insured. If your package is lost, arrives damaged or the product is broken, contact us with your order number and photos, and we will send a replacement or refund your order at no extra cost to you.

9. Customs, duties and taxes
Orders to countries outside the EU may be subject to import duties or taxes, which are the customer’s responsibility.

10. Returns
For returns, see our Returns & Refund Policy.

11. Contact
thesipsafeclub@gmail.com